Dexterity Digital delivers AI strategy, digital experience transformation, and technology implementation for organizations of every size — from growing businesses to global enterprises — where your people and your technology grow stronger together.
Dexterity Digital is a Pennsylvania-based consulting practice dedicated to helping organizations of every size — from growing businesses to large enterprises — harness the full power of artificial intelligence and digital experience transformation.
We believe people and technology are inseparable — that the best technology strategies are built around how your people work, and the best teams are empowered by the right technology. That symbiotic relationship is at the heart of everything we do.
Comprehensive digital consulting services tailored for businesses ready to lead in the AI era.
We assess your business landscape and design a practical AI roadmap — identifying the highest-impact opportunities for automation, intelligence, and competitive advantage.
Transform how your employees interact with technology. Using real-time telemetry, behavioral analytics, and automated remediation, we shift your IT from reactive to proactive — resolving issues before employees ever notice them.
Deep hands-on experience with the Nexthink DEX platform — real-time endpoint visibility, automated remediation, and employee sentiment insights at enterprise scale.
From selection to deployment, we manage the full technology implementation lifecycle — ensuring seamless integration, adoption, and measurable business outcomes.
End-to-end digital transformation consulting that aligns your people, processes, and technology — creating a resilient, future-ready organization.
Align your technology investments with your business goals. We provide executive-level technology strategy that ensures every dollar spent drives measurable value.
Adopt AI thoughtfully and responsibly. We help organizations build governance frameworks, compliance programs, and training initiatives that ensure AI is implemented with accountability and ethics at the core.
Real-time DEX platform — endpoint visibility, automated remediation & sentiment analytics
DEX PlatformFull enterprise lifecycle management — licensing, governance, security & adoption programs
Productivity SuiteEnterprise AI deployment & adoption strategy — phased rollout & workforce enablement
AI EnablementModern endpoint management & MDM architecture — device compliance & zero-trust
Endpoint ManagementDEX is no longer a nice-to-have — it's a business imperative. Here's everything you need to know.
Digital Employee Experience — or DEX — is the sum of all digital interactions an employee has with their technology throughout their workday. From the moment they log in to the moment they close their laptop, every interaction shapes their experience, their productivity, and their satisfaction.
"DEX is not about whether your systems are up. It's about whether your people can do their best work."
Traditional IT focused on infrastructure uptime — is the server running? DEX shifts the lens to the human experience — is the employee productive? Are they frustrated? Are issues being resolved before they're even noticed?
This shift from system-centric to people-centric IT is what separates modern, high-performing organizations from those still stuck in reactive firefighting mode.
"The most dangerous technology problems in your organization are the ones you don't know about. The employee who reboots three times before getting to work. The VPN that drops every afternoon. The application that takes 45 seconds to load. None of these become tickets. All of them cost you."
Poor digital experience costs organizations in ways that are measurable, preventable, and directly tied to business outcomes.
Every friction point in the digital workplace costs time. A slow application, a failed VPN, a software crash — each one pulls an employee out of their flow. At scale, these micro-interruptions add up to hours of lost productivity per employee per week.
Employees who struggle with technology disengage — and eventually leave. In a competitive talent market, your digital experience is part of your employee value proposition. Great DEX is a retention strategy that HR and IT must own together.
Proactive remediation dramatically reduces help desk ticket volume, IT labor costs, and unplanned downtime. When issues are resolved automatically before employees notice them, the cost of IT support drops measurably — and sustainably.
You cannot successfully deploy Copilot, ChatGPT, or any AI tool on top of a broken digital experience. Employees who struggle with basic technology will not adopt AI tools. DEX is the prerequisite — the foundation that makes AI enablement possible.
Most technology problems are never reported. Employees who experience slow applications, failed logins, or degraded performance typically work around the issue, absorb the frustration, or disengage — very few open a help desk ticket. This means traditional IT has a visibility gap that is structural, not operational. You can only fix what gets reported, and most things don't. DEX platforms like Nexthink close that gap by surfacing issues across the entire employee population, identifying root cause at scale, and resolving problems that would otherwise remain completely invisible to IT.
DEX platforms do more than monitor — they create a direct, contextual channel to employees. Nexthink's engagement capabilities allow organizations to communicate with users at exactly the right moment: when an issue is occurring, when a change is being deployed, or when sentiment signals that a group is struggling. Unlike traditional IT communications — emails that go unread, intranet posts that go unvisited — DEX-driven engagement is targeted, timely, and measurable. Partnering with your communications team to leverage this capability transforms how the organization listens to and communicates with its workforce. Over time, this builds a trust relationship between employees and IT that fundamentally changes adoption, sentiment, and satisfaction.
Microsoft's endpoint management tools — Intune, SCCM, Configuration Manager — are powerful, necessary, and never fully effective. Compliance dashboards report high percentages, but in any enterprise environment there is always a population of endpoints that don't behave exactly as designed. Enterprise environments compound this further: every organization layers a security stack on top of the managed endpoint — EDR, DLP, zero trust network access, encryption, privileged access management. Each tool is doing its job. Together, they can create conflicts that degrade performance, cause application instability, and generate the kind of slow, intermittent issues that never trigger an alert but silently erode the employee experience every day. Without a DEX platform, that "last 10%" is invisible. With Nexthink, you see it — and you can fix it before it becomes a help desk flood or an employee relations problem.
The goal isn't faster firefighting. It's eliminating the fire entirely.
"The goal isn't faster firefighting. It's eliminating the fire."— Brett Sonderby, Founder, Dexterity Digital
The DEX market has matured rapidly. Here's an overview of the leading platforms — so you can make an informed decision. We are vendor-neutral.
The global leader in Digital Employee Experience management. Nexthink provides real-time visibility into how technology is actually performing for employees — combining telemetry, sentiment, and automation at enterprise scale.
Deep endpoint analytics and workspace intelligence. SysTrack excels at granular visibility into device performance, application behavior, and user experience across physical and virtual environments.
Known for fast, real-time remediation and strong VDI/DaaS optimization. ControlUp provides IT teams with immediate visibility and one-click remediation across physical and virtual environments.
1E focuses on endpoint automation, compliance, and experience scoring. Strong integration with Microsoft Endpoint Manager makes it a natural fit for Microsoft-centric environments.
Aternity measures digital experience from the end user's perspective — focusing on application performance as experienced by the human, not just the server.
Microsoft's native employee experience platform built into M365. Viva combines engagement, learning, insights, and connections — a natural starting point for Microsoft-invested organizations.
Where does your organization stand today? Use this framework to assess your current DEX maturity and identify your next step forward.
Not sure where your organization stands? We offer a complimentary DEX maturity assessment.
Schedule a Free AssessmentEvery organization is racing to deploy AI tools — Copilot, ChatGPT, custom LLMs. But most are skipping a critical prerequisite: the digital experience foundation that makes AI adoption possible.
You cannot successfully deploy AI on top of a broken digital experience. Employees who struggle with basic technology will not adopt AI tools — no matter how powerful they are.
"AI doesn't fix a bad digital experience. It amplifies it — for better or worse. Get the foundation right first."Brett Sonderby
The DEX discipline is evolving rapidly. Here's how the industry is coming together to establish standards, frameworks, and best practices.
DEX Authority Industry Initiative
The DEX Authority is developing the DEX Common Operating System — a standardized operational framework for organizations designing and implementing a Digital Employee Experience discipline. This initiative brings consistency, credibility, and measurable standards to the DEX profession.
The Common Operating System includes enablement, consulting, validation, and certification modules — allowing practitioners to demonstrate their operational proficiency regardless of which DEX platform they use.
Brett Sonderby is an active contributor to the DEX Common Operating System initiative — bringing practitioner experience from one of the largest Nexthink DEX deployments in the industry (150,000 endpoints) to help shape the standards that will define the DEX profession.
A structured, transparent approach that delivers results from day one.
We start with a deep-dive assessment of your business, technology landscape, goals, and challenges to build a clear picture of where you are and where you need to go.
We craft a tailored digital and AI strategy with clear priorities, timelines, and success metrics — aligned to your budget and business objectives.
We execute alongside your team, managing technology deployment, change management, and stakeholder communication every step of the way.
Post-launch, we measure outcomes against KPIs, refine the approach, and ensure your investment continues to deliver compounding value over time.
We combine enterprise-grade expertise with the agility and personal attention your business deserves.
DEX isn't just for large enterprise — and it isn't just for small business. We work with organizations at every stage, from those making their first DEX investment to global enterprises extracting more value from existing platforms.
Buying a DEX platform doesn't create a DEX program. The difference between organizations that extract real value from Nexthink and those that leave it underutilized comes down to organizational alignment. An effective DEX strategy must be embedded into everything — endpoint engineering, security, HR, change management, and communications. That requires someone who can partner across all of those functions and build the consensus to make it work.
We don't just advise — we implement. You get a true partner who works alongside your team to ensure strategies become real results.
No hype, no buzzwords. We identify AI applications that are ready today, deliver measurable ROI, and fit your team's capabilities.
We recommend what's right for your business — not what earns us the highest commission. Your success is our only agenda.
The experience behind Dexterity Digital — practitioners who have done the work at enterprise scale.
Brett Sonderby is a technology leader with more than 25 years of specialized experience in end user technology, digital employee experience (DEX), and AI enablement. As the founder of Dexterity Digital, Brett brings enterprise-grade practitioner experience to organizations of every size — helping them empower their people and optimize their technology in equal measure.
At Deloitte, he built and led an internal Nexthink DEX program from the ground up — transforming the organization from a reactive technology environment into a proactive one. By delivering real-time visibility into how 150,000 endpoints were actually performing for users, the team deployed 100+ automated remediation campaigns that resolved issues before employees ever noticed them, reducing compliance tickets by 38%.
Brittany Nicola brings over a decade of experience in finance, audit, and corporate compliance to the world of AI consulting. She began her career at Deloitte, where she spent five years as an auditor followed by a year as a finance consultant, developing a deep understanding of how businesses operate, manage risk, and maintain accountability.
She then joined Spark Therapeutics as a Senior Corporate Accountant before stepping into the role of Compliance Communications and Training Lead — leading an initiative to rebrand the compliance function through company-wide communications and micro-learning programs that built not just awareness, but a culture of responsibility and ethics.
Today, Brittany channels that business acumen and governance mindset into helping organizations adopt AI thoughtfully and responsibly.
Ready to empower your people and optimize your technology? Schedule a complimentary consultation with Dexterity Digital.
Whether you're just starting to explore AI or ready to accelerate your digital transformation, Dexterity Digital is here to help your people and technology thrive together.