What Experience Central Is
Experience Central is Nexthink's strategic view of digital employee experience, an expansion module aimed at senior IT leaders rather than day-to-day operators. Nexthink describes its purpose as giving IT leaders an actionable view of DEX so they can prioritize their teams' objectives instead of reacting to employee-reported issues after the fact.
At its center is the DEX score, presented in the Digital Experience dashboard. The score runs from 0 to 100 and combines technical measures from endpoint telemetry with employee sentiment. If no sentiment campaign is configured for the DEX score, the score equals the technology score alone.
What Leaders Use It For
- A single, trended experience number. The DEX score gives leadership one consistent measure to track over time, broken down into the areas that drive it.
- Impact on the score. Nexthink surfaces the potential impact on the DEX score of individual score components, which helps teams decide what to fix first.
- Benchmarking. The Benchmark view compares the organization's DEX score with an industry average.
- Organization filters. Since release 2026.8, filters at the top of the Digital Experience dashboard narrow DEX insights to any level of the HR hierarchy (division, department, office), so IT can show a business leader how technology is affecting their team specifically.
Licensing note. Per Nexthink documentation, monitoring the DEX score in the Digital Experience module requires the Experience Central expansion. Without it, organizations can still configure the DEX score and monitor it through Live Dashboards. Confirm current packaging with Nexthink.
What Changed in 2026.8: Workspace Is Now the Front Door
With release 2026.8 (September 2026), Nexthink made Workspace, its agentic AI cockpit, the default landing page when users log in to Infinity, replacing Experience Central in that role. Experience Central still provides the strategic DEX view; it is simply no longer the first screen operators see. For program owners, that is a prompt to decide deliberately which roles should land where: operators and analysts in Workspace, leaders and program managers in Experience Central and the Digital Experience dashboard.
How We Use It in a DEXOps Program
- Executive reporting. The DEX score trend, segmented by organization, becomes the headline of the quarterly executive review in the governance cadence described on our Governance page.
- Constraint-first prioritization. Score components with the largest potential impact feed the monthly choice of the top constraint.
- Experience level agreements. A segmented DEX score is a practical starting indicator for an XLA, paired with a journey-specific sentiment measure.
- Telling the story to the business. Organization filters let IT walk a division leader through their own team's experience instead of an enterprise average that hides the problem.
Practitioner Cautions
- A single score is a summary, not a diagnosis. Always pair it with the drill-down that explains the movement.
- Configure the sentiment component. A DEX score without sentiment is a technology score, and it misses the experience gap that sentiment exposes.
- Benchmarks are context, not targets. Your goals should come from your own baseline and constraints.